ZangBeZang’s professional services are a managed team of experts who bridge the technical and commercial worlds, understanding the Customer’s needs, to offer product support to the Customer throughout the entire product lifecycle. Our experts have full access across the entire ZangbeZang organisation to get results, on time for our Customers.

Professional Services can offer the following areas of expert support to the Customer’s organisation, tightly integrating with existing departments to make our Customer’s business more successful without adding superfluous overhead.

Pre-Sales Support

Professional Services engage early with prospective customers in the sales process to capture requirements and guide our Customers through the purchase stage to deliver a rapid product launch.

Product Delivery

The groundwork laid down within Pre-Sales support is extended during the implementation phase to deliver the right product at the right time in the best possible way as the Customer expects.

Training

Training is provided by default within the Product Delivery phase to ensure the administrators and users of the installed ZangBeZang product are fluent in its use. All necessary training and documentation is supplied with support given to administrators and customer support services within the Customer’s organisation. Customers can choose a pre-defined training programme or opt to have it tailored to their specific needs.

Post-Sales Support

ZangBeZang can provide 24/7 support for the application and network services depending on the adopted product implementation model.

Product Enhancement and Growth

ZangBeZang is an evolving product at the leading point of converged services for Mobile Operators and Handset Providers. Professional Services manage the implementation of evolved capability within existing Customer’s networks as well as provide solutions to innovative requirements from our Customers.

Telecoms Consultancy

Professional Services has a wealth of industry knowledge and experience that can be made available to ZangBeZang customers via consultant support. Areas of expertise include Marketing, Change Management, Network Integration and Software Development.